I recently had a friend ask me for advice on how she can better share her thoughts when she is frustrated or overwhelmed. She noticed I tend to have good relationships with people and wondered how I don’t lose my cool.  First of all, I have definitely lost my cool. Multiple times. Each time this has happened, while it was…

One of the lessons businesses have learned during COVID-19 is the importance of being personal and approachable in their communications and interactions with customers, clients and stakeholders. That means no more corporate speak (thank goodness). It also means knowing why empathy is important and making sure to include it in all communications.  While this may seem obvious, it has been,…