A friend recently called me to get advice on a project that had gone sideways. Although she felt she had done what was asked of her, the submitted project was not received well. The client lambasted her for missing the mark. In dissecting what went wrong, it came down to miscommunications.  I expect miscommunications is at the root of many…

The ground underneath many businesses and organizations is shifting daily due to the COVID-19 pandemic. With it comes new challenges (and opportunities) for communicating with staff, customers, stakeholders and the public. Even those of us with crisis communications experience are being thrown curveballs as social media channels are flooded, the media landscape is congested and people are suffering from information…

Like many of you, I’m self-isolating at home. As my client work slows down, I’m embracing online learning to sharpen my skills and grow as a professional and person. As someone who has created a digital product website, I’ve long been a fan of online learning. What could be better than honing your skills from the comfort of your home?…