A crisis communications plan is a document many organizations know they need to have, but often procrastinate in creating or updating. Even as we navigate life in a pandemic, and all the crisis communications involved, there are lots of businesses and organizations that are still without a current or relevant crisis communications plan. So why is that? I believe it…Read More
5 Steps to Communicating in a Crisis
The ground underneath many businesses and organizations is shifting daily due to the COVID-19 pandemic. With it comes new challenges (and opportunities) for communicating with staff, customers, stakeholders and the public. Even those of us with crisis communications experience are being thrown curveballs as social media channels are flooded, the media landscape is congested and people are suffering from information…Read More
4 Key Elements of a Crisis Communications Plan
Floods, forest fires, tornadoes, snowstorms, and windstorms are just some of the natural disasters that make the news every day. Thanks to climate change, communities are seeing more severe weather events than ever before. This is why it’s essential that every organization has a crisis communications plan. Lately I’ve been doing a number of workshops helping organizations understand the importance…Read More
Crisis Communications – How Much is Too Much Information?
As I write this post there is a forest fire blazing less than five kilometers from my house. First, I am safe and carefully monitoring fire updates. As someone who has worked in crisis communications for a number of years, this time I’m on the outside, relying on information from others to know what’s going on, versus being the one…Read More