Last week I had three clients call me, all in the thick of trying to control an emerging or developing issue. Two organizations were looking for advice on how to be proactive, while the third was trying to convince its board of the value (and importance) of getting outside help. What they had in common was they were each scrambling…

On any given day there are many stories in the media about wrongdoings or allegations against a person or company that threatens not only their reputation but also their future. Accountant accused of fraud, contaminated product, inappropriate comments made by staff, are just a few events that can unwillingly push an organization into the spotlight. But guess what? Rarely do…