Every time I go grocery shopping, I make sure I thank the cashier for their hard work, ask them how their day is going, and say a kind word. It’s amazing watching how that small interaction changes their body language and energy. Often their shoulders relax, they let out a sigh and their defenses go down. It opens space for…

Now is a great time to set clear personal and professional intentions for the year. I’m not talking about new year’s resolutions to exercise more or eat less chocolate (who wants to do that?). Rather, it’s about focusing on what you do want vs worrying about what you don’t want.  With all the noise in our lives (social media, fake…

When you meet a friend for a walk or go out for dinner, I bet you do a lot of storytelling. There’s always that friend who tells hilarious stories that make you laugh. Or that friend who tends to be upset about something, ranting away. Storytelling is an integral part of how we communicate and is what makes us human. …

I recently read a tweet from a politician that was full of grammatical errors. While that’s not uncommon, what was interesting were the replies. I was amazed at how people slammed the communications staff for not doing their job properly.  As a PR professional, I’ll admit I’ve written social media posts for organizations and individuals. It’s part of the job. But guess…

Talk to any elite athlete and they will tell you the many ways their coach has helped them hone their skills and get to the next level in their sport. Coaches are so integral to their journey, that they spend hours a day getting advice and guidance.  Since there’s a clear appreciation of the importance of coaches in the sports…

It’s safe to say we’ve all been under a lot of stress these last few months. Living through the never-ending changes brought on by a global pandemic has been challenging, exhausting and overwhelming. As we continue to transition, soft skills are more important than ever in helping people adapt, connect and pivot. In this new reality, the business world needs more emotional…