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level up your career and life

Why Empathy is Important in Business

June, 1, 2020

One of the lessons businesses have learned during COVID-19 is the importance of being personal and approachable in their communications and interactions with customers, clients and stakeholders. That means no more corporate speak (thank goodness). It also means knowing why empathy is important and making sure to include it in all communications.  While this may seem obvious, it has been,…

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The Power of Emotional Intelligence in a Crisis

May, 13, 2020

As we continue to navigate life in a pandemic, many of us are spending more time working in crisis communications mode. Through talking with my clients, I’m finding a trend – those with strong emotional intelligence are not only weathering the storm better, but also standing out from the crowd (in a good way). Now here’s what’s interesting about emotional…

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4 Steps to Creating a Crisis Communications Plan

April, 30, 2020

A crisis communications plan is a document many organizations know they need to have, but often procrastinate in creating or updating. Even as we navigate life in a pandemic, and all the crisis communications involved, there are lots of businesses and organizations that are still without a current or relevant crisis communications plan.  So why is that? I believe it…

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5 Steps to Communicating in a Crisis

April, 8, 2020

The ground underneath many businesses and organizations is shifting daily due to the COVID-19 pandemic. With it comes new challenges (and opportunities) for communicating with staff, customers, stakeholders and the public. Even those of us with crisis communications experience are being thrown curveballs as social media channels are flooded, the media landscape is congested and people are suffering from information…

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4 Key Elements of a Crisis Communications Plan

4 Key Elements of a Crisis Communications Plan

May, 2, 2019

Floods, forest fires, tornadoes, snowstorms, and windstorms are just some of the natural disasters that make the news every day. Thanks to climate change, communities are seeing more severe weather events than ever before. This is why it’s essential that every organization has a crisis communications plan. Lately I’ve been doing a number of workshops helping organizations understand the importance…

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5 Tips to Take Control of a Brewing Issue

5 Tips to Take Control of a Brewing Issue

October, 22, 2018

On any given day there are many stories in the media about wrongdoings or allegations against a person or company that threatens not only their reputation but also their future. Accountant accused of fraud, contaminated product, inappropriate comments made by staff, are just a few events that can unwillingly push an organization into the spotlight. But guess what? Rarely do…

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