Last week I had three clients call me, all in the thick of trying to control an emerging or developing issue. Two organizations were looking for advice on how to be proactive, while the third was trying to convince its board of the value (and importance) of getting outside help. What they had in common was they were each scrambling…

On any given day there are many stories in the media about wrongdoings or allegations against a person or company that threatens not only their reputation but also their future. Accountant accused of fraud, contaminated product, inappropriate comments made by staff, are just a few events that can unwillingly push an organization into the spotlight. But guess what? Rarely do…

As I write this post there is a forest fire blazing less than five kilometers from my house. First, I am safe and carefully monitoring fire updates. As someone who has worked in crisis communications for a number of years, this time I’m on the outside, relying on information from others to know what’s going on, versus being the one…

I’ve been struggling if I should write about the efforts to rescue 12 soccer players and their coach from deep inside a cave in Thailand. As a parent, I’m concerned about being seen as exploiting a crisis situation (especially one involving children) in any way. However, there are great lessons in crisis communications to be learned from this rescue operation….