It’s safe to say we’ve all been under a lot of stress these last few months. Living through the never-ending changes brought on by a global pandemic has been challenging, exhausting and overwhelming. As we continue to transition, soft skills are more important than ever in helping people adapt, connect and pivot. In this new reality, the business world needs more emotional…

A friend recently called me to get advice on a project that had gone sideways. Although she felt she had done what was asked of her, the submitted project was not received well. The client lambasted her for missing the mark. In dissecting what went wrong, it came down to miscommunications.  I expect miscommunications is at the root of many…